Betting Rules

1. General betting conditions

By opening, accessing or using a betting account, you agree to follow these Betting Rules together with the applicable account terms, privacy information and any conditions displayed for a particular product or market. If you do not understand a rule, market description or betting condition, you should not place a bet until you have obtained clarification through the available support process.

You are responsible for making sure that online betting is permitted where you are located. These services are intended only for people who meet the applicable legal age and other eligibility requirements. Players in Australia should consider the laws that apply in their state or territory before using any betting service. You must not use the service if doing so would breach a law, court order or other legal restriction that applies to you.

Your account must be registered in your own name and used only by you. You must provide information that is accurate, complete and current, and update it when your circumstances change. An account, payment method or betting activity must not be used on behalf of another person. Identity, age, location, payment or security checks may be carried out before activity is accepted or processed.

• Only one person may use an individual account.
• You must keep your login details secure and report suspected unauthorised access promptly.
• You must not attempt to bypass account, location, age or security controls.
• You must not use the service for unlawful activity, fraud, money laundering or any other prohibited purpose.
• You should check each bet carefully before submitting it, including the selection, market, odds, stake and applicable conditions.

Bonzawin Casino may refuse, limit, suspend or review betting activity where permitted by the applicable terms and law. This may include situations involving verification concerns, suspected misuse, technical problems, unusual activity or a possible breach of these rules. Any review is intended to protect the player, the service and the integrity of the betting process.

2. Placing and accepting bets

A bet is generally made by selecting an available market or outcome, entering a stake and confirming the bet through the relevant betting interface. Before confirmation, review the bet slip and all information presented on screen. A bet is not necessarily accepted merely because a selection has been added to a bet slip or because a transaction appears to be in progress.

A bet is accepted only when the service confirms that acceptance. The account history, bet receipt or other confirmation displayed by the service may be used to identify the details recorded for the bet. You should retain your confirmation information and check that the recorded bet matches your instructions. If a bet is not shown as accepted, you should not assume that it has been placed.

Prices, odds, lines, handicaps, totals and other market information may change before a bet is confirmed. The price or terms shown at the time of acceptance generally apply, subject to the relevant product rules and any correction required for an obvious error. A displayed price, selection or market may be withdrawn, suspended or changed before acceptance.

Bet slips and bet types

Available bet types may include single bets, combinations, multiples or other formats. The result of a combined bet can depend on every selection being valid and settled under the relevant rules. The bet slip should show the stake, potential return or relevant calculation, selections and any applicable conditions. If a market has special requirements, those requirements should be reviewed before submission.

You are responsible for entering the correct stake and making sure that the selected currency, market and outcome are correct. Unless the relevant product rules or applicable law permit a change, a submitted bet may not be edited or cancelled after acceptance. If you notice an error, check the bet history and use the available support process as soon as possible.

Errors and interruptions

Occasionally, a market may contain an obvious error, such as an incorrectly displayed price, settlement condition, event detail or selection. Where permitted, an erroneous bet may be reviewed and corrected or cancelled in accordance with the applicable rules. The correction should reflect the information that was reasonably intended to be displayed, rather than an obvious mistake.

Internet connections, devices, software and payment systems can experience delays or interruptions. You should not repeat a bet simply because a confirmation is delayed. First check your account history or bet slip. If a technical issue causes duplicate, incomplete or incorrectly recorded activity, the transaction may be reviewed against available system records.

3. Events, markets and settlement

Each event and market is settled according to the information published for that market and the applicable product rules. Settlement may depend on the official result, a recognised result source, an official statistic or another clearly identified outcome. Information shown during an event may be provisional and can be updated after the event has finished.

The event name, participants, scheduled time, venue, competition, market description and settlement criteria should be checked before placing a bet. If the details of an event change materially, or the event is postponed, abandoned, interrupted or not completed, the relevant market may be suspended, cancelled, voided or settled under its specific rules.

• A selection that wins under the published settlement criteria is normally settled as a winning selection.
• A selection that does not meet the published criteria is normally settled as a losing selection.
• A void or cancelled selection may be removed from a bet or treated in the manner stated in the relevant market rules.
• For combination bets, a void selection may affect the remaining bet calculation according to the applicable conditions.
• Dead heats, ties, shared results, abandoned events and amended official results may be handled under the specific rules for the market.
• Where a result is changed by an authorised sporting body or official source, the final settlement approach may follow the applicable product rules.

A market may be settled once a reliable result is available, but settlement can be delayed while information is checked. A result shown on a website, broadcast or third-party platform does not necessarily override the settlement source used for the relevant market. If conflicting information is available, the market may remain under review until the applicable result can be confirmed.

If a bet has been settled incorrectly because of a clear technical or settlement error, it may be corrected where permitted. This can include reversing an incorrect result, applying the correct result or adjusting an account entry. Players should review their account history and raise any apparent error through the available support process without delay.

Live and time-sensitive markets

Live markets can change quickly and may be suspended while an important event occurs. Information such as score, time, player status or event statistics may be delayed or provisional. A bet submitted during a suspension, delay or price change may not be accepted on the terms first displayed. The terms confirmed at acceptance are the terms used for settlement, subject to the applicable rules.

4. Payments, account records and reviews

Stakes and returns are recorded against the betting account in accordance with the transaction information provided at the time of activity. You should regularly review your balance, deposits, withdrawals, bet history and account notifications. If something appears incorrect, use the available support channel with enough information to identify the transaction, such as the date, market or bet reference where available.

Payment activity may be subject to verification, security checks, transaction screening and applicable legal requirements. A payment method should belong to you unless the applicable terms expressly allow another arrangement. We may request documents or additional information before completing certain account actions. Do not send sensitive documents through an unverified channel.

Account activity may be placed under review when there is a concern about identity, age, location, payment ownership, multiple accounts, collusion, manipulation, fraud or any other breach of the applicable terms. While a review is taking place, some services or transactions may be restricted where permitted. Reviews are handled using relevant account information, transaction records and system data.

You must not participate in conduct intended to gain an unfair advantage or interfere with the service. Prohibited conduct may include using automated tools without permission, exploiting a software fault, manipulating a market, coordinating dishonest activity, using stolen payment information or attempting to conceal the true account holder. Suspected misconduct may be reported or managed as required by law.

Questions and complaints

If you believe a bet was accepted, rejected, settled or recorded incorrectly, raise the matter through the available support process. Provide a clear description of the issue and any relevant account or bet reference. A review may require checks against system records, market information and the rules that applied when the bet was accepted.

Please keep communications accurate and respectful. A complaint does not change the original settlement automatically. The outcome of a review will depend on the available evidence, the applicable rules and any legal requirements. If you remain dissatisfied, follow the further review or escalation information made available for the service.

5. Responsible betting and rule updates

Betting should be treated as entertainment, not as a way to earn income or recover financial losses. Set a budget before you begin and never stake money needed for living costs, bills or other essential commitments. Avoid betting when you are upset, tired, under the influence of alcohol or drugs, or trying to win back losses.

• Set personal time and spending limits before betting.
• Take regular breaks and keep betting separate from everyday financial decisions.
• Never borrow money, sell possessions or use essential funds to continue betting.
• Do not ask another person to bet for you or use another person's account.
• Use available deposit, loss, session or access controls where they are offered.
• Seek independent support if betting is causing stress, conflict or financial difficulty.
• If you feel unable to control your betting, stop using the service and request appropriate account restrictions.

We may update these Betting Rules when products, systems, legal requirements or operating practices change. The current version will apply from the date it is made available, unless a different effective date is stated. You should review the rules from time to time, particularly before using a new betting product or market.

These rules are written as general guidance and do not replace the full terms that apply to your account or a particular product. If a product-specific condition conflicts with a general statement on this page, the product-specific condition may apply to that market. Mandatory rights and protections under applicable Australian law are not excluded.